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CRM ImplementationExplosives Inspectorate Queensland

Explosives Inspectorate ESAM System

Department of Agriculture, Fisheries and Forestry
2024
6 specialists (3 Developers, 1 BA, 1 Tester, 1 PM)

Project Overview

Delivered the Explosives Safety and Management (ESAM) system for Queensland's Explosives Inspectorate, providing comprehensive oversight of explosives licensing, safety compliance, and incident management across the mining and construction industries.

Project Impact

The ESAM system revolutionized explosives safety management in Queensland, providing unprecedented visibility into industry compliance and significantly enhancing public safety through improved regulatory oversight.

Project Objectives

Centralize explosives licensing and permit management

Implement safety incident tracking and investigation tools

Automate inspection scheduling and compliance monitoring

Provide comprehensive reporting for regulatory oversight

Project Scope

The project encompassed the full lifecycle of implementing a specialized CRM system for explosives safety management, including licensing workflows, incident management, and regulatory reporting.

Key Areas

  • License and permit management system
  • Safety incident tracking and investigation
  • Automated inspection scheduling
  • Compliance monitoring and alerts
  • Regulatory reporting framework

Key Achievements

Enhanced Safety Oversight

Reduced safety incidents by 35% through proactive monitoring

Streamlined Licensing

Decreased license processing time from 14 days to 3 days

Industry Adoption

Successfully onboarded 500+ explosives industry operators

Compliance Rate

Achieved 98% on-time inspection completion rate

Technologies Used

Dynamics 365Power AppsPower AutomateAzure Security CenterPower BIDocument ManagementMobile Solutions

Key Deliverables

  • ESAM CRM platform
  • License management portal
  • Incident tracking system
  • Inspection scheduling automation
  • Compliance dashboard
  • Mobile inspection app

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