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AI SolutionsInformation Technology Partners (ITP), Queensland Government

AI Chat Bot

Department of Primary Industries (formerly Agriculture, Fisheries and Forestry)
2025 - Current
AI governance and platform specialists

Project Overview

A governed AI assistant grounded exclusively in the organisation's approved knowledge base -spanning guardrails, Power BI guidance, and procurement -so staff receive answers consistent with current policy rather than open model output. Every response cites the source documents it draws on, making the assistant verifiable and auditable by design.

Project Impact

The assistant proved that governed AI can be genuinely useful: staff get fast, trusted answers, and the organisation gets an auditable record of exactly which approved sources informed every response.

Project Objectives

Provide staff with AI assistance grounded only in approved internal documentation

Guarantee verifiability by requiring every answer to cite its sources

Cover high-demand guidance areas: guardrails, Power BI, and procurement

Demonstrate that useful AI and strict governance can coexist

Project Scope

The engagement delivered a retrieval-grounded AI assistant constrained to an approved knowledge base, with citation requirements built into every response and coverage of the guidance areas staff ask about most.

Key Areas

  • Knowledge-base grounding and response constraint design
  • Citation-by-design answer architecture
  • Guardrails, Power BI, and procurement guidance coverage
  • Auditability and governance alignment

Key Achievements

Policy-Consistent Answers

Constrained responses to approved internal documentation so staff receive guidance consistent with current policy rather than open model output

Verifiable by Design

Built verifiability and auditability in by design, requiring every answer to cite the source documents it draws on

High-Value Coverage

Delivered trusted guidance across guardrails, Power BI, and procurement -the areas staff need most

Technologies Used

Azure OpenAIRetrieval-Augmented GenerationCitation-Grounded ResponsesGoverned Knowledge BaseAI Guardrails

Key Deliverables

  • Governed, citation-grounded AI assistant
  • Approved knowledge-base grounding architecture
  • Citation and audit trail design
  • Guidance coverage across guardrails, Power BI, and procurement

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