ResHealth Digital Transformation
Project Overview
Led the comprehensive digital transformation initiative for Resources Safety & Health Queensland, focusing on implementing and upgrading CRM systems with Microsoft Dynamics CRM. This complex project involved multiple integrations, system enhancements, and ensuring seamless transitions to new digital solutions.
Project Impact
The project has transformed how RSHQ manages client relationships and digital identities, providing a secure, efficient, and modern platform that meets government standards while improving service delivery to Queensland citizens.
Project Objectives
Implement Microsoft Dynamics CRM to modernize client management systems
Integrate secure 100-point identity verification with government services
Ensure seamless transition from legacy systems with minimal disruption
Enhance data integration and overall system efficiency
Project Scope
The project encompassed comprehensive project management, governance, and assurance practices. Key responsibilities included collaborating with Business Project Manager, Business BA, and Business Solution Architect to develop and manage user stories and stakeholder engagements.
Key Areas
- Microsoft Dynamics CRM implementation and customization
- Power Pages portal development
- Azure B2C integration for digital identity
- Multi-agency partner integrations
- Team management and governance
Key Achievements
Successful Digital Transformation
Delivered comprehensive Microsoft Dynamics CRM solutions with high-quality integration and system enhancements
Enhanced Security
Led the integration of Microsoft Azure B2C for QGOV and Digital Identities, significantly enhancing digital identity management and security
Multi-Agency Integration
Successfully integrated with Queensland Digital Identity, Tell Us Once, CIDM/QGOV and MyGov services
Operational Excellence
Ensured smooth transition from existing services to new CRM systems, minimizing disruption and enhancing operational efficiency
Technologies Used
Key Deliverables
- •Fully integrated Dynamics CRM system
- •Secure digital identity management solution
- •Power Pages customer portal
- •Comprehensive project documentation
- •Training materials and knowledge transfer
- •Risk management framework
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